Returns & Refunds

Returns & Refunds

At Mod Pets, customer satisfaction is important to us.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within
7 days of delivery at support@modpets.net with your order number and
clear photos of the issue.

Once approved, we will issue a replacement or refund.

Non-Returnable Items
Due to the nature of our products, we do not accept returns for:
• Change of mind
• Incorrect sizing
• Normal wear and tear
• Items marked as final sale

Refund Processing
Approved refunds are processed within 5–7 business days to the original
payment method.

If you have any questions, please contact us at support@modpets.net.