Shipping policy
📦 Shipping & Delivery
At ModPets.net, we’re committed to transparent, reliable shipping so you know exactly what to expect when placing an order. This page outlines our shipping coverage, processing times, delivery expectations, and customer support policies in accordance with Google Merchant Center and Pinterest Merchant guidelines.
🚚 Shipping Coverage & Rates
• We currently ship within the United States only
• Free standard shipping on all orders
⏱️ Order Processing & Cutoff Time
• Orders are processed Monday–Friday, excluding U.S. federal holidays
• Order cutoff time: 5:00 PM EST
• Orders placed after the cutoff are processed the next business day
• Orders typically ship within 3–5 business days
🚚 Estimated Delivery Time (U.S.)
• After shipment, most orders are delivered within 3–5 business days
• Delivery times are estimates and may vary due to carrier delays, weather, or peak shipping periods
🔍 Order Tracking
• A shipment confirmation email with a tracking number is sent once your order ships
• Tracking information usually updates within 24 hours of shipment
• Customers can monitor delivery status directly through the carrier
📦 Multiple Shipments
• Orders containing multiple items may arrive in separate packages
• This allows faster fulfillment when items ship from different fulfillment locations
🕒 Delivery Issues, Delays & Support
If your order has not arrived within 10 business days after shipment, please contact us promptly at:
Our customer support team will review your order and work toward a fair resolution, including replacement or store credit if eligible.
🔒 Our Commitment to Trust & Transparency
• Clear shipping rates and delivery timelines are provided before purchase
• No hidden fees or unexpected charges
• Dedicated U.S. customer support available Monday–Friday, 9:00 AM – 5:00 PM EST
• We comply with Google Merchant Center and Pinterest Merchant policies to ensure a safe and reliable shopping experience
If you have any questions about shipping or delivery, we’re always happy to help. 🐾